Privacy Policy

Last updated: February 10, 2026

This Privacy Policy explains how CaptureAnswers.com (“CaptureAnswers”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you access or use our website and services (the “Service”).

This Privacy Policy applies to:

• Visitors to our website
• Registered users who create accounts
• Respondents who submit survey responses via CaptureAnswers forms

This Policy should be read together with our Terms of Service.

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Who We Are

CaptureAnswers is an online survey and form-building platform that allows users to create surveys, share them via public URLs, embed them on websites, and collect responses.

For the purposes of data protection law:

• CaptureAnswers is the data controller for data relating to website visitors and account holders
• CaptureAnswers is the data processor for survey responses collected on behalf of users

Contact details:
Email: [email protected] Website: https://captureanswers.com

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Definitions

• “Account Holder” – a registered CaptureAnswers user
• “Respondent” – an individual who submits a survey response
• “User Content” – surveys, forms, questions, and responses
• “Personal Data” – information relating to an identifiable individual

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Information We Collect

Information You Provide to Us

Account Holders

• Name
• Email address
• Account credentials
• Billing details (excluding payment card data)
• Account preferences and settings
• Support communications

Respondents

The information collected depends entirely on the survey created by the Account Holder and may include:

• Names
• Email addresses
• Demographic information
• Free-text responses
• Any other data requested in the survey

CaptureAnswers does not control the questions asked in surveys.

Account Holders are responsible for providing appropriate privacy notices to Respondents if this Policy does not cover their data collection.

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Information Collected Automatically

When you access the Service, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Referring URLs
• How you interact with the Service
• Date and time of access
• Usage and interaction data

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Cookies and Similar Technologies

We use cookies and similar technologies to:

• Authenticate users
• Maintain sessions
• Improve platform performance
• Analyse usage patterns

You can control cookies through your browser settings. Disabling cookies may affect functionality.

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How We Use Personal Data

We use personal data for the following purposes:

Account and Service Operation

• Creating and managing user accounts
• Hosting surveys and forms
• Delivering responses to Account Holders
• Enforcing usage limits and plan restrictions

Billing and Payments

• Managing subscriptions and plan limits
• Processing payments via Stripe
• Handling invoices and payment issues

CaptureAnswers does not store payment card information on our servers. All payment processing is handled securely by Stripe.

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Moderation, Security, and Compliance

We may process personal data to:

• Monitor for breaches of our Terms of Service
• Detect abusive, unlawful, or prohibited activity
• Enforce acceptable use policies
• Prevent fraud and misuse

This may include:

• Automated keyword detection
• Pattern recognition
• Manual review by authorised staff

From time to time, for sales and account management purposes, we may impersonate Account Holders to access their surveys and data. This is done only with proper authorisation and for legitimate purposes, such as investigating issues, providing support, or ensuring compliance with our policies.

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Communications

• Service-related notifications
• Account updates
• Support responses
• Legal or compliance notices

Marketing communications are only sent where legally permitted and with appropriate consent.

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Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Contractual necessity – to provide the Service
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to operate, secure, and improve the Service
• Consent – where explicitly obtained (e.g. marketing communications)

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Controller and Processor Roles

CaptureAnswers as Data Controller

We act as data controller for:

• Website visitors
• Account Holders
• Billing and subscription data
• Platform usage analytics

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CaptureAnswers as Data Processor

For survey responses:

• The Account Holder is the data controller
• CaptureAnswers processes data solely on their instructions

Account Holders are responsible for:

• Providing privacy notices to respondents
• Identifying a lawful basis for data collection
• Responding to data subject requests

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Public Surveys and Embedded Forms

• Surveys may be shared via publicly accessible UUID-based URLs
• Surveys may be embedded on third-party websites
• Anyone with access to the URL may submit responses

Respondents should review the survey owner’s privacy notice before submitting data.

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Data Sharing and Disclosure

We may share personal data with:

Service Providers

Trusted third parties that support our operations, including:

• Hosting and infrastructure providers
• Payment processors (Stripe)
• Analytics and monitoring tools
• Customer support platforms

All service providers are bound by contractual data protection obligations.

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Legal and Regulatory Authorities

We may disclose data where required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect rights, safety, or property
• Prevent fraud or abuse

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International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• Equivalent lawful mechanisms

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SMS Services

We use third-party SMS providers to send SMS messages (e.g., for two-factor authentication, or notifications). These providers may process phone numbers and message content as necessary to deliver the service.

You are required to provide consent to receive SMS messages during account setup and have full permission to use the phone number provided. CaptureAnswers is not responsible for any charges incurred by your mobile carrier for receiving SMS messages.

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Third-Party Integrations

Our platform may integrate with third-party services (e.g., data providers, analytics tools). These services may collect and provide insights on the data submitted through surveys. An example of this is the integration with postcode lookup services to enrich address data.

By enabling such integrations, you acknowledge and agree that data may be shared with these third-party services according to their respective privacy policies. It is your responsibility to ensure that you have the necessary rights and consents to share data with these third parties.

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Social Login

We offer social login options (e.g., Google) to facilitate account creation and access. When you use social login, we may receive certain personal data from the social platform, such as your name and email address. This data is used solely for authentication and account management purposes. Please refer to the privacy policy of the respective social platform for more information on how they handle your data.

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File Uploads

Our platform may allow survey respondents to upload files as part of completing a survey. You must not request, collect, or upload files that contain illegal content, malicious software, or data that you do not have a lawful right to collect.

Unless explicitly authorised by us in writing, you must not request or upload highly sensitive personal data, including (but not limited to) identity documents, financial information, health data, or special category personal data as defined under applicable data protection laws.

You are solely responsible for determining the types of files requested through your surveys, ensuring that you have a lawful basis for collecting such data, and for managing, securing, and retaining those files in compliance with applicable data protection and privacy laws.

Uploaded files are stored securely and may be processed or hosted using trusted third-party infrastructure and storage providers. We do not routinely monitor or review uploaded files. However, we reserve the right to restrict access to, suspend, or permanently delete files that breach our policies, pose a security risk, or are required to be removed by law.

Uploaded files may be automatically deleted after a defined retention period or upon deletion of the associated survey, submission or account. We may automatically log and retain technical metadata associated with file uploads, including IP address and device information, to detect misuse, investigate security incidents, and comply with legal or regulatory requirements.

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Cloudflare Services

We use Cloudflare services to enhance the security, performance, and reliability of our website and services. Cloudflare may collect certain technical information, such as IP addresses, browser types, and access times, to provide these services. For more information on how Cloudflare handles data, please refer to their Privacy Policy.

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Migration Service

We offer a form migration service that allows users to import forms from other platforms. This service may involve processing form data, including field types, option lists, required rules, and section structure. We may store and analyze this data temporarily to facilitate the migration process and for audit logs. For example, failed or blocked migration attempts may be logged for security and troubleshooting purposes, parsed form data may be stored temporarily to improve our migration algorithms and successfully migrations, we may store for longer periods to investigate and resolve issues.

We store logs of migration attempts, including metadata such as timestamps, IP addresses, and user agents, to monitor for potential abuse, investigate security incidents, and ensure the integrity of our migration service. We may also retain anonymized or aggregated data derived from the migration process for research and development purposes to enhance our services.

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Account Deletion

Due to the nature of our service, we do not offer a general account deletion feature. Account Holders may cancel their subscription and stop using the Service at any time.

You may request account deletion by contacting us at [email protected] or by visiting our support page from within the platform. Upon receiving a deletion request, we will:

• Deactivate your account
• Delete or anonymise personal data associated with your account, subject to legal obligations
• Retain certain data as required for legal or compliance purposes

Deletion requests may take up to 30 days to process.

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Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy.

Account Data

• Retained for the duration of the account
• Deleted or anonymised after account closure, subject to legal obligations

Survey Data

• Retained according to the Account Holder’s actions
• Deleted after account termination or upon request, subject to legal requirements

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Security Measures

We implement appropriate technical and organisational measures, including:

• Encryption in transit
• Access controls
• Monitoring and logging
• Secure hosting environments

No system is completely secure, and we cannot guarantee absolute security.

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Your Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase personal data
• Restrict or object to processing
• Data portability
• Withdraw consent

Requests should be submitted to: [email protected]

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Respondent Rights

Respondents must direct data access or deletion requests to the survey owner (Account Holder), as they control the data.

CaptureAnswers will assist Account Holders where required by law.

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Children’s Data

The Service is not intended for children under 16. We do not knowingly collect personal data from children.

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Automated Processing and Moderation

We may use automated systems to:

• Flag potentially prohibited content
• Detect misuse or abuse
• Support moderation decisions

Automated systems do not make legally significant decisions without human involvement.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email.

Continued use of the Service constitutes acceptance of the updated Policy.

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Complaints

If you believe we have violated data protection laws, you may lodge a complaint with the relevant supervisory authority, including:

UK Information Commissioner’s Office (ICO)
https://ico.org.uk

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Contact Us

For questions or requests relating to this Privacy Policy:

CaptureAnswers
Email: [email protected] Website: https://captureanswers.com