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Last updated: January 17, 2026
These Terms of Service (“Terms”) govern access to and use of CaptureAnswers.com (the “Platform”, “Service”, “CaptureAnswers”, “we”, “us”, or “our”). By registering for an account, accessing, or using the Service, you agree to be legally bound by these Terms. If you do not agree, you must not use the Service.
For the purposes of these Terms:
CaptureAnswers is a cloud-based survey and form platform that enables users to:
The Service is provided as hosted software and requires internet access.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract.
Registration Accuracy
You agree to provide accurate, complete, and current information and to keep such information up to date.
Account Responsibility
You are responsible for all activity conducted through your Account, including surveys published and data collected.
Account Security
You must safeguard your login credentials and notify us immediately of any unauthorised access or suspected compromise.
Free Tier
The Free Tier includes strict limits, which may include:
Limits are enforced automatically.
Paid Plans
Each Paid Plan includes defined usage limits, which may include:
Current limits are described on the Platform and incorporated by reference.
Limit Enforcement
Upon reaching plan limits:
We are not responsible for lost responses due to limit enforcement.
Circumvention Prohibited
You may not bypass usage limits, create duplicate accounts, or otherwise evade restrictions.
Payment Processing
All payments are processed via Stripe. CaptureAnswers does not store payment card details.
Authorisation
By subscribing, you authorise Stripe to charge your selected payment method on a recurring basis.
Billing Cycle
Subscriptions are billed in advance on a monthly or annual basis.
Plan Changes
Failed Payments
Failed payments may result in suspension, downgrade to the Free Tier, or termination.
Refunds
Fees are non-refundable except where required by law.
Taxes
You are responsible for all applicable taxes, including VAT.
Ownership
You retain ownership of all Content and survey responses you create or collect.
Licence to Operate
You grant CaptureAnswers a limited, non-exclusive, worldwide licence to host, store, process, transmit, and display Content solely to operate and improve the Service.
Responsibility for Content
You are solely responsible for:
CaptureAnswers does not provide legal, regulatory, or compliance advice.
Public Accessibility
UUID-based survey URLs are publicly accessible. Anyone with the link may access the survey whilst the Content is published.
Distribution Responsibility
You control and are responsible for the distribution of survey links.
Embedded Forms
You may embed surveys on third-party websites. You represent that you have authority to do so and that such embedding complies with third-party terms.
No Access Control Guarantee
Unless explicitly stated, surveys are not authenticated or access-restricted.
We use third-party SMS providers to send SMS messages (e.g., for two-factor authentication, or notifications). By entering your phone number, you consent to receive SMS messages. If you enter a phone number, you represent that you have full permission to use the number provided. CaptureAnswers is not responsible for any charges incurred by your mobile carrier for receiving SMS messages.
The Service may allow you or survey respondents to upload files (“User Content”) as part of surveys or submissions. You are solely responsible for all User Content uploaded, requested, collected, or processed through your use of the Service.
You must not upload, request, collect, or permit the upload of any User Content that:
You represent and warrant that you have all necessary rights, permissions, and lawful bases required to collect and process any User Content uploaded through the Service and that your use of the Service complies with all applicable laws and regulations.
Uploaded files may be stored and processed using third-party infrastructure and storage providers. We do not actively monitor or review User Content but reserve the right, at our sole discretion, to restrict access to, suspend, remove, or permanently delete any User Content that breaches these Terms, poses a security or legal risk, or is required to be removed by law.
We may automatically collect and retain technical and usage information associated with file uploads, including IP address, device and browser information, timestamps, and related metadata, for the purposes of security, abuse prevention, service integrity, and compliance with legal obligations.
We may apply storage limits, file type restrictions, retention periods, or other technical controls to User Content and may delete User Content upon account termination, survey deletion, or after a defined retention period.
Privacy Policy
Personal data is handled in accordance with our Privacy Policy.
Controller / Processor Roles
Compliance Obligations
You are responsible for:
Sensitive Data Restrictions
You must not collect special category or highly sensitive data unless legally permitted and appropriately safeguarded.
Moderation Systems
CaptureAnswers maintains moderation systems to identify potential breaches of these Terms.
Automated Detection
We may use automated tools, including keyword detection, pattern recognition, and heuristic analysis, to flag Content for review. Automated systems do not make final determinations.
Human Review
Flagged Content may be reviewed by our moderation team. We may also manually review Content periodically or in response to reports.
No Editorial Responsibility
Moderation is conducted solely to enforce these Terms. CaptureAnswers does not endorse, approve, or assume responsibility for User Content.
Flagged Content
We may flag content to the public which is pending review by our moderation team which has been identified by our automated systems as potentially breaching these Terms. Flagged content will be clearly marked as "Pending Review".
This will not restrict your ability to collect responses, however you acknowledge that an information banner will be displayed to respondents advising them that the content is pending review.
Enforcement Actions
If Content is found to breach these Terms, we may:
No Guarantee of Detection
You acknowledge that moderation systems are not infallible and do not guarantee detection of all prohibited Content.
You may not use the Service to:
Platform IP
All intellectual property in the Platform is owned by or licensed to CaptureAnswers.
Restrictions
You may not copy, modify, distribute, sell, sublicense, or reverse engineer the Platform.
The Service may integrate with third-party tools or services. CaptureAnswers is not responsible for third-party availability, performance, or data practices.
No Uptime Guarantee
We do not guarantee uninterrupted or error-free operation.
Service Changes
We may modify, suspend, or discontinue features at any time.
We may provide API access to the Service. Your use of the API is subject to these Terms and any additional API documentation or guidelines provided by CaptureAnswers.
By using the API, you agree to:
The key generated for API access is unique to your Account and must not be shared. You are responsible for all activity conducted using your API key.
You may create automated workflows using the Service. You are responsible for ensuring workflows comply with these Terms and applicable laws. You must not create workflows that:
Workflows are tagged with unique identifiers for individual identification and anyone is able to report abusive or non-compliant workflows to CaptureAnswers for review.
By You
You may close your Account at any time.
By Us
We may suspend or terminate your Account if:
Effect of Termination
Upon termination, access ceases and data may be deleted after a reasonable retention period.
We may offer access to our platform through third-party partners. Access is determined by the partner and they may withdraw access at any time. Your use remains subject to these Terms.
The Service is provided “as is” and “as available”, without warranties of any kind.
To the fullest extent permitted by law:
You agree to indemnify and hold harmless CaptureAnswers from claims arising from:
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
We may update these Terms periodically. Continued use of the Service constitutes acceptance of the updated Terms.
CaptureAnswers
Email: [email protected]
Website: https://captureanswers.com
These Terms, together with the Privacy Policy and any referenced documents, constitute the entire agreement between you and CaptureAnswers regarding the Service.