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Terms of Service

Please read these terms carefully. They explain your rights and responsibilities when using CaptureAnswers.

Terms of Service

Last updated: January 17, 2026

These Terms of Service (“Terms”) govern access to and use of CaptureAnswers.com (the “Platform”, “Service”, “CaptureAnswers”, “we”, “us”, or “our”). By registering for an account, accessing, or using the Service, you agree to be legally bound by these Terms. If you do not agree, you must not use the Service.


Definitions

For the purposes of these Terms:

  • “Account” means a registered user account on the Platform
  • “Content” means all surveys, forms, questions, logic, text, media, metadata, configurations, and responses
  • “Free Tier” means the no-cost plan with restricted usage and features
  • “Paid Plan” means a subscription plan subject to recurring fees
  • “Respondent” means any individual submitting responses to a survey
  • “UUID URL” means a publicly accessible survey URL containing a unique identifier
  • “Moderation” means automated and/or manual review of Content for compliance with these Terms

Description of the Service

CaptureAnswers is a cloud-based survey and form platform that enables users to:

  • Create and manage surveys and forms
  • Publish surveys via publicly accessible UUID-based URLs
  • Embed surveys on third-party websites
  • Collect, store, export, and analyse responses

The Service is provided as hosted software and requires internet access.


Eligibility and Account Registration

Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract.

Registration Accuracy
You agree to provide accurate, complete, and current information and to keep such information up to date.

Account Responsibility
You are responsible for all activity conducted through your Account, including surveys published and data collected.

Account Security
You must safeguard your login credentials and notify us immediately of any unauthorised access or suspected compromise.


Plans, Usage Limits, and Fair Use

Free Tier
The Free Tier includes strict limits, which may include:

  • Maximum number of forms
  • Maximum number of submissions
  • Restricted features and integrations

Limits are enforced automatically.

Paid Plans
Each Paid Plan includes defined usage limits, which may include:

  • Form caps
  • Submission caps
  • Feature access
  • Storage or export restrictions

Current limits are described on the Platform and incorporated by reference.

Limit Enforcement
Upon reaching plan limits:

  • Data collection may be paused
  • Surveys may be disabled
  • Additional responses may be blocked

We are not responsible for lost responses due to limit enforcement.

Circumvention Prohibited
You may not bypass usage limits, create duplicate accounts, or otherwise evade restrictions.


Billing, Payments, and Stripe

Payment Processing
All payments are processed via Stripe. CaptureAnswers does not store payment card details.

Authorisation
By subscribing, you authorise Stripe to charge your selected payment method on a recurring basis.

Billing Cycle
Subscriptions are billed in advance on a monthly or annual basis.

Plan Changes

  • Upgrades generally apply immediately
  • Downgrades apply at the next billing cycle

Failed Payments
Failed payments may result in suspension, downgrade to the Free Tier, or termination.

Refunds
Fees are non-refundable except where required by law.

Taxes
You are responsible for all applicable taxes, including VAT.


User Content and Data Ownership

Ownership
You retain ownership of all Content and survey responses you create or collect.

Licence to Operate
You grant CaptureAnswers a limited, non-exclusive, worldwide licence to host, store, process, transmit, and display Content solely to operate and improve the Service.

Responsibility for Content
You are solely responsible for:

  • Survey questions and structure
  • Data collected
  • Compliance with applicable laws
  • Communications with respondents

CaptureAnswers does not provide legal, regulatory, or compliance advice.


Public URLs and Embedded Surveys

Public Accessibility
UUID-based survey URLs are publicly accessible. Anyone with the link may access the survey whilst the Content is published.

Distribution Responsibility
You control and are responsible for the distribution of survey links.

Embedded Forms
You may embed surveys on third-party websites. You represent that you have authority to do so and that such embedding complies with third-party terms.

No Access Control Guarantee
Unless explicitly stated, surveys are not authenticated or access-restricted.


SMS Services

We use third-party SMS providers to send SMS messages (e.g., for two-factor authentication, or notifications). By entering your phone number, you consent to receive SMS messages. If you enter a phone number, you represent that you have full permission to use the number provided. CaptureAnswers is not responsible for any charges incurred by your mobile carrier for receiving SMS messages.


File Uploads

The Service may allow you or survey respondents to upload files (“User Content”) as part of surveys or submissions. You are solely responsible for all User Content uploaded, requested, collected, or processed through your use of the Service.

You must not upload, request, collect, or permit the upload of any User Content that:

  • is unlawful, harmful, abusive, defamatory, or otherwise objectionable;
  • contains malicious software, viruses, or executable code;
  • infringes intellectual property or other third-party rights; or
  • contains highly sensitive personal data, including identity documents, financial information, health data, or special category personal data, unless explicitly authorised by us in writing.

You represent and warrant that you have all necessary rights, permissions, and lawful bases required to collect and process any User Content uploaded through the Service and that your use of the Service complies with all applicable laws and regulations.

Uploaded files may be stored and processed using third-party infrastructure and storage providers. We do not actively monitor or review User Content but reserve the right, at our sole discretion, to restrict access to, suspend, remove, or permanently delete any User Content that breaches these Terms, poses a security or legal risk, or is required to be removed by law.

We may automatically collect and retain technical and usage information associated with file uploads, including IP address, device and browser information, timestamps, and related metadata, for the purposes of security, abuse prevention, service integrity, and compliance with legal obligations.

We may apply storage limits, file type restrictions, retention periods, or other technical controls to User Content and may delete User Content upon account termination, survey deletion, or after a defined retention period.


Data Protection and Privacy

Privacy Policy
Personal data is handled in accordance with our Privacy Policy.

Controller / Processor Roles

  • You act as the data controller
  • CaptureAnswers acts as the data processor

Compliance Obligations
You are responsible for:

  • Identifying a lawful basis for processing
  • Providing privacy notices
  • Obtaining required consents
  • Responding to data subject requests

Sensitive Data Restrictions
You must not collect special category or highly sensitive data unless legally permitted and appropriately safeguarded.


Content Moderation and Monitoring

Moderation Systems
CaptureAnswers maintains moderation systems to identify potential breaches of these Terms.

Automated Detection
We may use automated tools, including keyword detection, pattern recognition, and heuristic analysis, to flag Content for review. Automated systems do not make final determinations.

Human Review
Flagged Content may be reviewed by our moderation team. We may also manually review Content periodically or in response to reports.

No Editorial Responsibility
Moderation is conducted solely to enforce these Terms. CaptureAnswers does not endorse, approve, or assume responsibility for User Content.

Flagged Content

We may flag content to the public which is pending review by our moderation team which has been identified by our automated systems as potentially breaching these Terms. Flagged content will be clearly marked as "Pending Review".

This will not restrict your ability to collect responses, however you acknowledge that an information banner will be displayed to respondents advising them that the content is pending review.

Enforcement Actions
If Content is found to breach these Terms, we may:

  • Remove or restrict Content
  • Suspend surveys
  • Disable public URLs
  • Suspend or terminate Accounts
  • Report activity to authorities where legally required

No Guarantee of Detection
You acknowledge that moderation systems are not infallible and do not guarantee detection of all prohibited Content.


Acceptable Use Policy

You may not use the Service to:

  • Violate any law or regulation
  • Collect data without lawful basis or consent
  • Conduct fraud, phishing, or deception
  • Infringe intellectual property rights
  • Transmit malware or harmful code
  • Harass, abuse, or exploit individuals
  • Reverse engineer or attack the Platform

Intellectual Property

Platform IP
All intellectual property in the Platform is owned by or licensed to CaptureAnswers.

Restrictions
You may not copy, modify, distribute, sell, sublicense, or reverse engineer the Platform.


Third-Party Services

The Service may integrate with third-party tools or services. CaptureAnswers is not responsible for third-party availability, performance, or data practices.


Service Availability and Changes

No Uptime Guarantee
We do not guarantee uninterrupted or error-free operation.

Service Changes
We may modify, suspend, or discontinue features at any time.


API Access

We may provide API access to the Service. Your use of the API is subject to these Terms and any additional API documentation or guidelines provided by CaptureAnswers.

By using the API, you agree to:

  • Comply with rate limits and usage policies
  • Not use the API for unlawful or abusive purposes
  • Secure your API credentials
  • Report any security vulnerabilities promptly

The key generated for API access is unique to your Account and must not be shared. You are responsible for all activity conducted using your API key.


Workflows

You may create automated workflows using the Service. You are responsible for ensuring workflows comply with these Terms and applicable laws. You must not create workflows that:

  • Violate any law or regulation
  • Collect data without lawful basis or consent
  • Transmit malware or harmful code
  • Infringe intellectual property rights
  • Harass, abuse, or exploit individuals
  • Contain any prohibited Content as defined in these Terms

Workflows are tagged with unique identifiers for individual identification and anyone is able to report abusive or non-compliant workflows to CaptureAnswers for review.


Suspension and Termination

By You
You may close your Account at any time.

By Us
We may suspend or terminate your Account if:

  • You breach these Terms
  • Required by law
  • Your use presents legal, security, or reputational risk

Effect of Termination
Upon termination, access ceases and data may be deleted after a reasonable retention period.


Partner Agreements

We may offer access to our platform through third-party partners. Access is determined by the partner and they may withdraw access at any time. Your use remains subject to these Terms.


Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind.


Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to fees paid in the 12 months preceding the claim

Indemnification

You agree to indemnify and hold harmless CaptureAnswers from claims arising from:

  • Your Content
  • Surveys you create
  • Data collected
  • Breach of these Terms or applicable law

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.


Changes to These Terms

We may update these Terms periodically. Continued use of the Service constitutes acceptance of the updated Terms.


Contact Information

CaptureAnswers
Email: [email protected] Website: https://captureanswers.com


Entire Agreement

These Terms, together with the Privacy Policy and any referenced documents, constitute the entire agreement between you and CaptureAnswers regarding the Service.